West Coast EMT Block One Exam

How should an EMT handle an agitated patient?

1. Restrict their movements to ensure safety

2. Calmly communicate and assess their needs

3. Report the situation to law enforcement

4. Leave them until they calm down

The correct answer is: Calmly communicate and assess their needs

Calmly communicating and assessing the needs of an agitated patient is essential for several reasons. When addressing an agitated individual, effective communication can help de-escalate the situation, allowing the EMT to establish trust and understand the patient’s concerns or needs. This approach not only prioritizes the emotional state of the patient but also gathers critical information that may aid in providing appropriate and timely medical care. Additionally, maintaining a calm demeanor can influence the patient's behavior positively and reduce anxiety, potentially preventing further escalation of agitation. Assessing their needs through effective dialogue allows the EMT to determine the best course of action, whether it's providing medical assistance, ensuring safety, or seeking additional support if necessary. In contrast, restricting their movements without a valid reason may lead to increased agitation and feelings of helplessness. Reporting to law enforcement should be considered only when there’s a danger to the EMT or others, rather than as the initial response to agitation. Leaving an agitated patient unattended is generally not advisable, as they may require immediate attention or could pose a risk to themselves or others.